Refund & Returns Policy

Effective Date: November 26, 2024
Website Name: CLL BOX
Business Name: CLL BOX
Contact Email: [iferninternationalnow@gmail.com]
Business Address: sasa 12, panacan ave, ipil-ipil street, Davao City, PH

At CLL BOX, we are committed to ensuring customer satisfaction. This Refunds and Returns Policy explains the conditions, process, and timeframes for returning physical products purchased from us and requesting refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The product is in the same condition as when it was delivered.
  • The return request is made within 30 days from the date of delivery.
  • Proof of purchase (e.g., order confirmation email or receipt) is provided.

2. Products Not Eligible for Return

The following items cannot be returned:

  • Opened, used, or partially consumed products.
  • Products damaged due to customer mishandling or improper storage.
  • Items purchased during promotions, sales, or as clearance stock.
  • Products received more than 30 days ago.
  • Perishable goods that have passed their expiration date.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support
    • Email us at [iferninternationalnow@gmail.com] with the subject line “Return Request – [Your Order Number].”
    • Include your full name, order number, the reason for the return, and clear photos of the product if it is defective or damaged.
  2. Approval and Instructions
    • Our customer support team will respond within 2-3 business days to confirm if your return is eligible.
    • If approved, we will provide you with detailed instructions on how and where to return the product.
  3. Ship the Product
    • Pack the product securely in its original packaging.
    • Ship the product to the address provided by our customer support team:
      CLL BOX, sasa 12, panacan ave, ipil-ipil street, Davao City, PH.
    • You are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Refund Process

4.1 When Refunds Are Issued
Refunds are issued under the following conditions:

  • The returned product meets the eligibility criteria after inspection.
  • The customer canceled their order before it was shipped.

4.2 Timeframe for Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
  • Refunds will be credited back to the original payment method used for the purchase.

4.3 Partial Refunds
Partial refunds may be granted for the following:

  • Late returns that fall outside the 30-day window but meet other eligibility criteria.
  • Items with minor damage caused during return shipping.

5. Replacement Policy

If you receive a defective or damaged product, you can request a replacement instead of a refund.

  1. Report the Issue
    • Contact us at [iferninternationalnow@gmail.com] within 7 days of receiving the product.
    • Provide your order number, a description of the issue, and photos of the defective or damaged product.
  2. Replacement Approval
    • Once approved, we will ship a replacement product at no additional cost to you.
    • Replacements are subject to product availability. If a replacement is not available, we will process a full refund.

6. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective, damaged, or incorrect product sent by us.
  • Trackable Shipping: We recommend using a trackable shipping method to ensure the safe delivery of your return. We are not responsible for lost or undelivered return packages.

7. Contact Information for Customer Support

If you have questions or need assistance with a return or refund, please reach out to us:

  • Email: [iferninternationalnow@gmail.com]
  • Address: sasa 12, panacan ave, ipil-ipil street, Davao City, PH
  • Response Time: Our customer support team will respond within 2-3 business days.

8. Policy Updates

This Refunds and Returns Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will take effect immediately upon posting on our website. Please review this policy regularly to stay informed.

At CLL BOX, we aim to make our returns and refunds process simple and fair for both our customers and our business. Thank you for choosing us for your needs, and we look forward to serving you again.